Transactional analysis for better communication

Transactional analysis for better communication

2 students
3h 29m
16 module(s)

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Course overview and objectives

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About

Detailed Presentation

Transactional Analysis (TA) is a powerful tool for understanding behaviours, decoding relational dynamics, and improving the quality of your interactions. This training introduces you to the core foundations of TA so you can identify ego states, recognise transactions that facilitate or hinder communication, understand psychological games, and adopt an assertive communication style. Through a progressive approach, practical scenarios, and self-assessment activities, you will learn how to transform your interactions for greater clarity, impact, and confidence—whether in management, coaching, or everyday professional relationships.

Overview

What this course covers

Transactional analysis for better communication is an online UpSkills course in Professional Communication & Interpersonal Skills, organised into 17 modules, 17 lessons and 3h 29m of content. Each sequence pairs theory with hands-on practice so that what you learn transfers directly to a real professional setting.

By the end of this programme you will be able to by the end of this training, you will be able to: Understand the key concepts of Transactional Analysis: ego states, transactions, life scripts. Identify your dominant communication modes and recognise those of others. Detect complementary, crossed, or ulterior transactions and adjust your posture accordingly. Recognise internal drivers that influence your reactions and behaviours. Identify and defuse psychological games to prevent tension and misunderstandings. Develop assertive, clear, and responsible communication in all situations. These skills are built up gradually across the course, consolidating the fundamentals before moving on to more advanced material.

The learning path opens with “Course overview and objectives” and closes with “Transactional analysis for better communication”, taking in “Introduction to Transactional Analysis (TA)”, “Transactions in communication” and “The life script: its influence on our behaviour” along the way. The sequence is designed so each module builds on the one before it.

This course is aimed at learners at beginner level looking to build their skills in Professional Communication & Interpersonal Skills. It suits both individual upskilling and a company-led development plan, and needs no special software or equipment to follow.

The programme is led by Nawal EL FARJI, who brings 22 years of experience in the field; you learn at your own pace, with no fixed schedule, from desktop, tablet or mobile; an UpSkills certificate is issued once you complete the course.

What you'll learn

Key Objectives

By the end of this training, you will be able to: Understand the key concepts of Transactional Analysis: ego states, transactions, life scripts. Identify your dominant communication modes and recognise those of others. Detect complementary, crossed, or ulterior transactions and adjust your posture accordingly. Recognise internal drivers that influence your reactions and behaviours. Identify and defuse psychological games to prevent tension and misunderstandings. Develop assertive, clear, and responsible communication in all situations.

Program

16 module(s)

1

MODULE 1

Course overview and objectives

1 element

Course overview and objectives

1 min
VIDEOFree Preview
2

MODULE 2

Introduction to Transactional Analysis (TA)

1 element

Modules 1 and 2

15 min
VIDEO
3

MODULE 3

Transactions in communication

1 element

Module 3

18 min
VIDEO
4

MODULE 4

The life script: its influence on our behaviour

1 element

Module 4

14 min
VIDEO
5

MODULE 5

Understanding ego states, transactions and life scripts

1 element

Module 5

9 min
VIDEO
6

MODULE 6

Drivers: internal constraining messages

1 element

Module 6

13 min
VIDEO
7

MODULE 7

Psychological games: understanding repetitive patterns

1 element

Module 7

13 min
VIDEO
8

MODULE 8

Contracts in transactional analysis

1 element

Module 8

13 min
VIDEO
9

MODULE 9

Assertive communication through transactional analysis

1 element

Module 9

11 min
VIDEO
10

MODULE 10

Transactional analysis and conflict management

1 element

Module 10

16 min
VIDEO
11

MODULE 11

Ego States in depth: sub-states and nuances

1 element

Module 11

14 min
VIDEO
12

MODULE 12

Non-verbal communication in transactional analysis

1 element

Module 12

14 min
VIDEO
13

MODULE 13

Active listening: the cornerstone of effective communication

1 element

Module 13

15 min
VIDEO
14

MODULE 14

Managing resistance and limitations in TA communication

1 element

Module 14

16 min
VIDEO
15

MODULE 15

Using transactional analysis in professional coaching

1 element

Module 15

12 min
VIDEO
16

MODULE 16

Life positions & personalised action plan

1 element

Module 16

15 min
VIDEO
17

MODULE 17

Transactional analysis for better communication

1 element

QCM

QUIZ

Requirements

Before you start

To get the most out of this training, it is recommended that learners:

Have an interest in communication, management, or coaching.

Are open to introspection and analysing their own relational patterns.

Are willing to take part in practical exercises (self-evaluation, observation, role play).

Possess the ability to step back and reflect on their professional or personal interactions.

Have an environment where they can observe and apply the communication tools covered.

Categories

Professional Communication & Interpersonal Skills
Transactional analysis for better communication | UpSkills