Refund policy

1. 24-hour discovery guarantee

UpSkills offers a commercial discovery guarantee valid for 24 hours after your access is activated.

This guarantee lets the learner explore the content and request a refund if the course does not meet their expectations, subject to the conditions below.

2. Eligibility conditions

A refund may be granted if all of the following conditions are met:

• the request is sent within 24 hours of access being activated;
• this is the customer's first UpSkills purchase;
• the learner has not consumed more than 20% of the content;
• no certificate has been generated, downloaded or requested;
• the course or pack has not been fully completed;
• the request includes the required information: first name, last name, email or WhatsApp number used at purchase.

3. Non-refundable cases

A refund will not be granted in the following cases:

• request sent after the 24-hour window;
• more than 20% of the content consumed;
• certificate generated, downloaded or requested;
• repeated misuse of the guarantee;
• purchase made with an exceptional discount marked as non-refundable;
• account shared with another person;
• failure to comply with the platform's terms of use;
• attempted fraud or inconsistent payment information.

4. Course packs

For packs, the guarantee applies to the pack as a whole. If the learner has consumed more than 20% of any course included in the pack, or has generated a certificate for one of them, the pack is no longer eligible for a refund.

5. Technical issues

If a technical problem prevents access to the course, the learner must contact UpSkills support first. We undertake to resolve the issue as a priority; a refund is considered only if access cannot be restored.

6. Immediate access to digital content

By purchasing an UpSkills course, the customer requests immediate access to the digital content and acknowledges that this waives the standard withdrawal period applicable to digital content, except under the discovery guarantee described above.

7. Processing time

Refund requests are reviewed once the required information has been received. If approved, the refund is issued to the original payment method, usually within 5 to 10 business days depending on your bank or payment provider.

8. How to request a refund

To request a refund, the learner must contact UpSkills at contact@upskills-uk.com, stating their first name, last name, the email or WhatsApp number used at purchase, the course concerned and the reason for the request.

9. Final decision

UpSkills reserves the right to refuse a refund request if the conditions above are not met, or in the event of proven abuse of the discovery guarantee.