Interpersonal communication and assertiveness

Interpersonal communication and assertiveness

5(17 Reviews)
273 students
2h 50m
15 module(s)

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Welcome – Course overview and objectives

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About

Detailed Presentation

The Interpersonal Communication and Assertiveness training course guides you towards better quality exchanges and stronger relationships. It helps you adopt an assertive, balanced and respectful attitude, which is essential for establishing more harmonious and effective interactions. Through a practical and progressive approach, you will develop a detailed understanding of communication dynamics and learn how to overcome obstacles that hinder communication. You will discover how to convey your ideas clearly, confidently and accurately. The course also prepares you to handle sensitive situations with greater calm and control. You will learn how to maintain authentic and constructive communication, even in tense situations or when there are disagreements. By the end of the programme, you will be able to assert yourself calmly, set healthy boundaries, express your needs accurately and strengthen the quality of your relationships, both professional and personal, in the long term.

Your trainer

Nawal EL FARJI

22 years of experience

With 22 years of professional experience, Ms Nawal has worked in training, management, coaching and support in its various forms. Since 2016, she has been working as an independent instructor, coach and consultant for companies, institutions and individuals. Her career has enabled her to develop in-depth expertise in skills development, work organisation and change management.

Overview

What this course covers

Interpersonal communication and assertiveness is an online UpSkills course in Professional Communication & Interpersonal Skills, organised into 15 modules, 18 lessons and 2h 50m of content. Each sequence pairs theory with hands-on practice so that what you learn transfers directly to a real professional setting.

By the end of this programme you will be able to improve your communication skills, develop your assertiveness, better understand your interlocutors and manage difficult situations. These skills are built up gradually across the course, consolidating the fundamentals before moving on to more advanced material.

The learning path opens with “Interpersonal Communication and Assertiveness” and closes with “QCM CA”, taking in “The communication model”, “The phases of communication” and “Getting in sync with others” along the way. The sequence is designed so each module builds on the one before it.

This course is aimed at learners at intermediate level looking to build their skills in Professional Communication & Interpersonal Skills. It suits both individual upskilling and a company-led development plan, and needs no special software or equipment to follow.

The programme is led by Nawal EL FARJI, who brings 22 years of experience in the field; you learn at your own pace, with no fixed schedule, from desktop, tablet or mobile; an UpSkills certificate is issued once you complete the course.

What you'll learn

Key Objectives

Improve your communication skills

Develop your assertiveness

Better understand your interlocutors

Manage difficult situations

Strengthen your emotional intelligence

Program

15 module(s)

1

MODULE 1

Course overview and objectives

1 element

Welcome – Course overview and objectives

1 min
VideoFree Preview
2

MODULE 2

Interpersonal Communication and Assertiveness

1 element

Lesson

10 min
Video
3

MODULE 3

The communication model

1 element

Lesson

11 min
Video
4

MODULE 4

The phases of communication

1 element

Lesson

9 min
Video
5

MODULE 5

Getting in sync with others

1 element

Lesson

12 min
Video
6

MODULE 6

Active listening

1 element

Lesson

12 min
Video
7

MODULE 7

Reformulation

1 element

Lesson

11 min
Video
8

MODULE 8

Attitudes that facilitate communication

1 element

Lesson

10 min
Video
9

MODULE 9

Emotions

1 element

Lesson

8 min
Video
10

MODULE 10

Communication styles

3 elements

The Passive Style

10 min
Video

The Aggressive Style

10 min
Video

The Assertive Style

11 min
Video
11

MODULE 11

The DESC method

1 element

Lesson

8 min
Video
12

MODULE 12

Handling sensitive or difficult conversations assertively

1 element

Lesson

16 min
Video
13

MODULE 13

Non-violent communication (NVC): building sincere, respectful relationships

1 element

Lesson

7 min
Video
14

MODULE 14

Emotional regulation in communication

1 element

Emotional regulation in communication

12 min
Video
15

MODULE 15

Identifying my communication limits and drawing up my personalised action plan

1 element

Lesson

12 min
Video
16

MODULE 16

QCM CA

1 element

Lesson

Quiz

Requirements

Before you start

No technical prerequisites are necessary

Be motivated to improve your communication and assertiveness

Be open to practical exercises, role-playing, and self-assessments

Have a quiet environment in which to participate in practical activities

Categories

Testimonials

Course feedback

5.0/ 5

Average rating

17 approved reviews

Ratings distribution

5
17 (100%)
4
0 (0%)
3
0 (0%)
2
0 (0%)
1
0 (0%)

Formation très enrichissante

A
ABOA11/3/2026

c'est bon!

F
FOUEFACK11/3/2026

SUPER MOTIVANT

M
MAKAOU11/1/2026

Cette formation a été très enrichissante et m’a permis de mieux comprendre les principes de la communication interpersonnelle. J’ai appris l’importance de l’écoute active, de l’assertivité, de la communication non violente et de la gestion des conflits. Les méthodes présentées sont pratiques et faciles à appliquer dans la vie professionnelle et personnelle. Je recommande cette formation à toute personne souhaitant améliorer ses relations, mieux communiquer et renforcer la collaboration avec les autres.

G
Gaetan10/28/2026

Cette formation d'une qualité exceptionnelle offre des outils concrets et directement applicables, tels que la méthode DESC ou la CNV, pour apprendre à s'affirmer sereinement au quotidien. Grâce à un équilibre parfait entre théorie et mises en situation, elle constitue un véritable levier de développement professionnel et personnel que je recommande vivement.

K
KOUAMANAN10/27/2026

Le module est pertinent et vivement conseillé dans cadre professionnel et relations interpersonnelle. Sa compréhion améliore la qualité de nos communications, renforce la cohésion au sein d'une équipe. C'est un outil précieux qui permet de renforcer l'efficacité et l'efficience d'une équipe et le tout concours vers des résultats meilleurs.

B
Boubacar10/27/2026

« Excellente formation UpSkills sur le leadership d'influence et l'efficacité professionnelle. Ce module met parfaitement en exergue l'importance du décentrage de soi et de l'assertivité pour un leader. Des outils directement applicables en direction de projet pour optimiser la cohésion d'équipe et piloter avec succès le changement face aux aléas industriels. »

N
N’GUESSAN10/25/2026

C'est une formation très riche pour quiconque qui voudrait bien communiquer dans le milieu professionnel que social assertivité sans provoquer de la frustration de son auditeur ou collaborateur. Nous vous suggérons de ne pas retirer ces capsules après notre formation. ces différents cours pourront de nous servir dans notre vie quotidienne

A
Alain10/25/2026

Une formation qui renforce les compétences professionnelles des cadres dans leur service et très instructive .

S
SOUMAH10/25/2026

Une formation très enrichissante, pratique et bien structurée, qui m’a permis de renforcer mes compétences en communication interpersonnelle, en écoute active et en assertivité. Les connaissances acquises sont directement applicables dans la gestion des équipes et les relations professionnelles. Mes sincères remerciements aux formateurs et au CCL pour cette belle opportunité.

C
CAMARA10/25/2026