Interpersonal communication and assertiveness

Interpersonal communication and assertiveness is an online UpSkills course in Professional Communication & Interpersonal Skills, organised into 16 modules, 18 lessons and 2h 50m of content. Each sequence pairs theory with hands-on practice so that what you learn transfers directly to a real professional setting.

By the end of this programme you will be able to improve your communication skills, develop your assertiveness, better understand your interlocutors and manage difficult situations. These skills are built up gradually across the course, consolidating the fundamentals before moving on to more advanced material.

The learning path opens with “Course overview and objectives” and closes with “QCM CA”, taking in “Interpersonal Communication and Assertiveness”, “The communication model” and “The phases of communication” along the way. The sequence is designed so each module builds on the one before it.

This course is aimed at learners at beginner level looking to build their skills in Professional Communication & Interpersonal Skills. It suits both individual upskilling and a company-led development plan, and needs no special software or equipment to follow.

The programme is led by Nawal EL FARJI, who brings 22 years of experience in the field; you learn at your own pace, with no fixed schedule, from desktop, tablet or mobile; an UpSkills certificate is issued once you complete the course.