Interpersonal communication and assertiveness
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About
Detailed Presentation
The Interpersonal Communication and Assertiveness training course guides you towards better quality exchanges and stronger relationships. It helps you adopt an assertive, balanced and respectful attitude, which is essential for establishing more harmonious and effective interactions. Through a practical and progressive approach, you will develop a detailed understanding of communication dynamics and learn how to overcome obstacles that hinder communication. You will discover how to convey your ideas clearly, confidently and accurately. The course also prepares you to handle sensitive situations with greater calm and control. You will learn how to maintain authentic and constructive communication, even in tense situations or when there are disagreements. By the end of the programme, you will be able to assert yourself calmly, set healthy boundaries, express your needs accurately and strengthen the quality of your relationships, both professional and personal, in the long term.
Your trainer
Nawal EL FARJI
22 years of experience
With 22 years of professional experience, Ms Nawal has worked in training, management, coaching and support in its various forms. Since 2016, she has been working as an independent instructor, coach and consultant for companies, institutions and individuals. Her career has enabled her to develop in-depth expertise in skills development, work organisation and change management.
Overview
What this course covers
Interpersonal communication and assertiveness is an online UpSkills course in Professional Communication & Interpersonal Skills, organised into 15 modules, 18 lessons and 2h 50m of content. Each sequence pairs theory with hands-on practice so that what you learn transfers directly to a real professional setting.
By the end of this programme you will be able to improve your communication skills, develop your assertiveness, better understand your interlocutors and manage difficult situations. These skills are built up gradually across the course, consolidating the fundamentals before moving on to more advanced material.
The learning path opens with “Interpersonal Communication and Assertiveness” and closes with “QCM CA”, taking in “The communication model”, “The phases of communication” and “Getting in sync with others” along the way. The sequence is designed so each module builds on the one before it.
This course is aimed at learners at intermediate level looking to build their skills in Professional Communication & Interpersonal Skills. It suits both individual upskilling and a company-led development plan, and needs no special software or equipment to follow.
The programme is led by Nawal EL FARJI, who brings 22 years of experience in the field; you learn at your own pace, with no fixed schedule, from desktop, tablet or mobile; an UpSkills certificate is issued once you complete the course.
What you'll learn
Key Objectives
Improve your communication skills
Develop your assertiveness
Better understand your interlocutors
Manage difficult situations
Strengthen your emotional intelligence
Program
15 module(s)
MODULE 1
Course overview and objectives
1 elementWelcome – Course overview and objectives
1 minMODULE 2
Interpersonal Communication and Assertiveness
1 elementLesson
10 minMODULE 3
The communication model
1 elementLesson
11 minMODULE 4
The phases of communication
1 elementLesson
9 minMODULE 5
Getting in sync with others
1 elementLesson
12 minMODULE 6
Active listening
1 elementLesson
12 minMODULE 7
Reformulation
1 elementLesson
11 minMODULE 8
Attitudes that facilitate communication
1 elementLesson
10 minMODULE 9
Emotions
1 elementLesson
8 minMODULE 10
Communication styles
3 elementsThe Passive Style
10 minThe Aggressive Style
10 minThe Assertive Style
11 minMODULE 11
The DESC method
1 elementLesson
8 minMODULE 12
Handling sensitive or difficult conversations assertively
1 elementLesson
16 minMODULE 13
Non-violent communication (NVC): building sincere, respectful relationships
1 elementLesson
7 minMODULE 14
Emotional regulation in communication
1 elementEmotional regulation in communication
12 minMODULE 15
Identifying my communication limits and drawing up my personalised action plan
1 elementLesson
12 minMODULE 16
QCM CA
1 elementLesson
- Free sign-up — no payment at this step
- First capsule free, available right away
- You join this programme with your profile
273 learners have already joined
Secure payment
Requirements
Before you start
No technical prerequisites are necessary
Be motivated to improve your communication and assertiveness
Be open to practical exercises, role-playing, and self-assessments
Have a quiet environment in which to participate in practical activities
Categories
Course feedback
Average rating
17 approved reviews
Ratings distribution
Formation très enrichissante
c'est bon!
SUPER MOTIVANT
Cette formation a été très enrichissante et m’a permis de mieux comprendre les principes de la communication interpersonnelle. J’ai appris l’importance de l’écoute active, de l’assertivité, de la communication non violente et de la gestion des conflits. Les méthodes présentées sont pratiques et faciles à appliquer dans la vie professionnelle et personnelle. Je recommande cette formation à toute personne souhaitant améliorer ses relations, mieux communiquer et renforcer la collaboration avec les autres.
Cette formation d'une qualité exceptionnelle offre des outils concrets et directement applicables, tels que la méthode DESC ou la CNV, pour apprendre à s'affirmer sereinement au quotidien. Grâce à un équilibre parfait entre théorie et mises en situation, elle constitue un véritable levier de développement professionnel et personnel que je recommande vivement.
Le module est pertinent et vivement conseillé dans cadre professionnel et relations interpersonnelle. Sa compréhion améliore la qualité de nos communications, renforce la cohésion au sein d'une équipe. C'est un outil précieux qui permet de renforcer l'efficacité et l'efficience d'une équipe et le tout concours vers des résultats meilleurs.
« Excellente formation UpSkills sur le leadership d'influence et l'efficacité professionnelle. Ce module met parfaitement en exergue l'importance du décentrage de soi et de l'assertivité pour un leader. Des outils directement applicables en direction de projet pour optimiser la cohésion d'équipe et piloter avec succès le changement face aux aléas industriels. »
C'est une formation très riche pour quiconque qui voudrait bien communiquer dans le milieu professionnel que social assertivité sans provoquer de la frustration de son auditeur ou collaborateur. Nous vous suggérons de ne pas retirer ces capsules après notre formation. ces différents cours pourront de nous servir dans notre vie quotidienne
Une formation qui renforce les compétences professionnelles des cadres dans leur service et très instructive .
Une formation très enrichissante, pratique et bien structurée, qui m’a permis de renforcer mes compétences en communication interpersonnelle, en écoute active et en assertivité. Les connaissances acquises sont directement applicables dans la gestion des équipes et les relations professionnelles. Mes sincères remerciements aux formateurs et au CCL pour cette belle opportunité.