Conflict management and resolution techniques

Conflict management and resolution techniques is an online UpSkills course in Professional Communication & Interpersonal Skills, organised into 18 modules, 18 lessons and 4h 7m of content. Each sequence pairs theory with hands-on practice so that what you learn transfers directly to a real professional setting.

By the end of this programme you will be able to by the end of this training, the learner will be able to:, identify different types of conflict, their causes and their impact in the workplace and recognise verbal, non-verbal and behavioural signals that indicate emerging conflict. These skills are built up gradually across the course, consolidating the fundamentals before moving on to more advanced material.

The learning path opens with “Course overview and objectives” and closes with “Conflict management and resolution techniques”, taking in “Comprendre la nature du conflit.”, “The warning signs of conflict” and “Conflict management styles” along the way. The sequence is designed so each module builds on the one before it.

This course is aimed at learners at beginner level looking to build their skills in Professional Communication & Interpersonal Skills. It suits both individual upskilling and a company-led development plan, and needs no special software or equipment to follow.

The programme is led by Nawal EL FARJI, who brings 22 years of experience in the field; you learn at your own pace, with no fixed schedule, from desktop, tablet or mobile; an UpSkills certificate is issued once you complete the course.