Hospital management: leadership, performance and quality of care
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MODULE 01. Diagnosing your hospital's management maturity - Part 01
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About
Detailed Presentation
A comprehensive, practical course designed for public hospitals in French-speaking Africa — district hospitals, regional hospitals and teaching hospitals — addressing real-world constraints with solutions tailored to resource-limited settings. From laying the foundations of performance management to embedding lasting gains, this course covers the full hospital management approach: measuring before acting, structuring governance, securing critical resources, ensuring reliable data and establishing management routines that stand the test of time.
Overview
What this course covers
Hospital management: leadership, performance and quality of care is an online UpSkills course in Health & Social Care, organised into 6 modules, 52 lessons and 10h 17m of content. Each sequence pairs theory with hands-on practice so that what you learn transfers directly to a real professional setting.
By the end of this programme you will be able to framing hospital management — Assess your facility's maturity, map data flows, structure the patient record and define a shared set of indicators. These skills are built up gradually across the course, consolidating the fundamentals before moving on to more advanced material.
The learning path opens with “Section 01 – Setting the framework for hospital management” and closes with “QUIZ”, taking in “Section 02 – Managing performance & quality of care”, “Section 03 - Mastering critical resources” and “Section 04 - Monitoring, ensuring reliability and reporting” along the way. The sequence is designed so each module builds on the one before it.
This course is aimed at learners at intermediate level looking to build their skills in Health & Social Care. It suits both individual upskilling and a company-led development plan, and needs no special software or equipment to follow.
The programme is led by L'équipe d'experts Up Skills; you learn at your own pace, with no fixed schedule, from desktop, tablet or mobile; an UpSkills certificate is issued once you complete the course.
What you'll learn
Key Objectives
Framing hospital management — Assess your facility's maturity, map data flows, structure the patient record and define a shared set of indicators.
Managing performance and quality of care — Build an actionable dashboard, establish the management meeting as a routine, manage quality through protocols and audits, and oversee hygiene and infection prevention.
Mastering critical resources — Secure the medicines supply chain, tackle losses and expired stock, maintain technical facilities and manage human resources and rotas.
Monitoring, ensuring reliability and reporting — Manage finances to protect service provision, structure governance and decision-making bodies, and manage risks and adverse events.
Embedding and scaling up — Develop skills, prepare for digitalisation, and roll out the first-90-days roadmap to establish lasting transformation momentum.
Program
5 module(s)
MODULE 1
Section 01 – Setting the framework for hospital management
12 elementsMODULE 01. Diagnosing your hospital's management maturity - Part 01
14 minMODULE 01. Diagnosing your hospital's management maturity - Part 02
14 minModule 01. Quick management maturity grid
MODULE 02. Mapping data sources and information flows - Part 01
14 minMODULE 02. Mapping data sources and information flows - Part 02
12 minModule 02. Data flow matrix by department
MODULE 03. Structuring the patient record and the identification system – Part 01
17 minMODULE 03. Structuring the patient record and the identification system — Part 02
16 minModule 03. Checklist for setting up the single patient record
MODULE 04. Defining the indicator framework and standardising definitions - Part 01
17 minMODULE 04. Defining the indicator framework and standardising definitions - Part 02
15 minModule 04. Building the operational glossary
MODULE 2
Section 02 – Managing performance & quality of care
11 elementsMODULE 05. Building a hospital dashboard that triggers action
22 minModule 05. Wall dashboard template — district hospital
MODULE 06. Establishing the steering meeting as a decision-making ritual - Part 01
19 minMODULE 06. Establishing the steering meeting as a decision-making ritual - Part 02
12 minModule 06. Template minutes for the weekly steering meeting
MODULE 07. Managing quality of care: protocols, audits and mortality review - Part 01
12 minMODULE 07. Managing quality of care: protocols, audits and mortality reviews - Part 02
14 minModule 07. Extending morbidity and mortality review beyond the maternity unit
MODULE 08. Hospital hygiene and prevention of healthcare-associated infections - Part 01
18 minMODULE 08. Hospital hygiene and the prevention of healthcare-associated infections — Part 02
32 minModule 08. Hygiene action plan — priority table with costs and impact
MODULE 3
Section 03 - Mastering critical resources
10 elementsMODULE 09. Medicines and the supply chain — securing the vital flow - Part 01
24 minMODULE 09. Medicines and the supply chain — securing the vital flow - Part 02
17 minModule 09. Daily monitoring table for tracer medicines
MODULE 10. Reducing medicine losses, expiries and diversion - Part 01
16 minMODULE 10. Reducing medicine losses, expiries and diversion - Part 02
11 minMODULE 11. Critical equipment and maintenance — protecting the technical platform - Part 01
15 minMODULE 11. Critical equipment and maintenance — protecting the technical platform - Part 02
21 minModule 11. Tracking sheet for critical equipment
MODULE 12. Human resources and finance — the levers of operational continuity - Part 01
26 minMODULE 12. Human resources and finance — the levers of operational continuity - Part 02
21 minMODULE 4
Section 04 - Monitoring, ensuring reliability and reporting
9 elementsMODULE 13. A living hospital dashboard and the weekly steering meeting - Part 01
22 minMODULE 13. A living hospital dashboard and the weekly steering meeting - Part 02
15 minModule 13. Template minutes — weekly steering meeting
MODULE 14. Internal accountability, supervisory bodies, community and audit preparation - Part 01
18 minMODULE 14. Internal accountability, oversight bodies, community and audit readiness – Part 02
17 minModule 14. Ongoing audit checklist
MODULE 15. Hospital risks and adverse events — mapping, reporting, correcting - Part 01
20 minMODULE 15. Hospital risks and adverse events — mapping, reporting, correcting - Part 02
15 minModule 15. Adverse event reporting form — template
MODULE 5
Section 05 - Sustaining and scaling up
9 elementsMODULE 16. Building lasting skills — supervision, mentoring, handover - Part 01
23 minMODULE 16. Building lasting skills — supervision, mentoring, handover - Part 02
15 minModule 16. Formative supervision sheet
MODULE 17. Preparing for digitalisation — prerequisites, options, phased rollout - Part 01
20 minMODULE 17. Preparing for digitalisation — prerequisites, options, phased rollout - Part 02
15 minModule 17. Digitalisation decision matrix
MODULE 18. 90-day roadmap — diagnosis, governance and quick wins - Part 01
21 minMODULE 18. 90-day roadmap — diagnosis, governance and quick wins - Part 02
17 minModule 18. 90-day follow-up checklist
MODULE 6
QUIZ
1 elementQUIZ — Hospital Management: Steering, Performance and Quality of Care
- Free sign-up — no payment at this step
- First capsule free, available right away
- You join this programme with your profile
280 learners have already joined
Secure payment
Requirements
Before you start
This course is aimed at directors of district, regional and university hospitals, chief medical officers, administrative and financial directors, senior nursing officers, chief pharmacists and quality managers, as well as managers in regional health directorates and public health programmes, whether already in post or taking up a new role. No specialist software is required: all the tools provided work in a paper-based environment or with basic office software.